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Returns & Exchanges
We want you to love what you ordered. But hey, sometimes things don't work out. We've all been there. If you're not happy with your purchase for any reason, we'll gladly pay shipping & accept your return within 30 days of order receive date for REFUND, ONLINE STORE CREDIT or EXCHANGE.
After 30-days from order receive date, we ask you to pay for shipment back to us and we will issue ONLINE STORE CREDIT or EXCHANGE.
Please note REFUND is for item(s) value only; does not include shipping cost incurred to send order to you (customer).
PARTS orders are handled on an order by order basis, and HDNYC reserves the right to have final decision on PARTS returns & exchanges.
You have 30 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
If you need to return items from different orders, you will need to submit separate return requests and use a different box for each order.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit typically within 3-5 business days, depending on your payment issuer's policies.
You will be responsible for paying for your own shipping costs after 30-days from order receive date for returning your item. Your shipping costs are nonrefundable.
Within 30 days of order receive date, please email us at email@example.com to request a pre-paid return label.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at:
All SALE ITEMS are FINAL and cannot be returned or exchanged. Also, special ordered items, any item that has been altered from original state, body jewelry (including but not limited to earrings and belly rings), all undergarments, and all helmets cannot be returned or exchanged. All returns are up to H-D of NYC discretion.