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CALL US AT 212.233.4369 IN MANHATTAN (Tribeca) OR 718.707.9300 IN QUEENS (Long Island City)

Purchasing Tools

Shipping – Domestic

 H-D of NYC offers simple flat rate shipping for your entire MERCHANDISE order to a single address anywhere in the United States.

 H-D of NYC offers simple 10% shipping cost of your entire PARTS order to a single address anywhere in the United States.

 

U.S. 48 States

Merchanidise Order Under 10lbs

Ground - $9.95 (Arrives in 5 to 10 business days)

Two-Day Express - $29.95 (Arrives in 2 to 3 business days)

Next-Day - $79.95 (Arrives in 1 to 2 business days)

 

Merchanidise  Order Over 10lbs

Ground - $19.95 (Arrives in 5 to 7 business days)

Two-Day Express - $39.95 (Arrives in 2 to 3 business days)

Next-Day - $89.95 (Arrives in 1 to 2 business days)

 

Alaska and Hawaii

Merchanidise  Order Under 10lbs

Ground - $29.95 (Arrives in 5 to 7 business days)

Two-Day Express - $49.95 (Arrives in 2 to 5 business days)

Next-Day - $109.95 (Arrives in 2 to 3 business days)

 

Merchanidise  Order Over 10lbs

Ground - $49.95 (Arrives in 5 to 7 business days)

Two-Day Express - $69.95 (Arrives in 2 to 5 business days)

Next-Day - $129.95 (Arrives in 2 to 3 business days)

 

All orders are subject to authorization and approval. We do not ship on Saturdays, Sundays or on U.S. holidays.  All orders begin processing the next 1-2 business days.

You may receive several shipments to complete the fulfillment of your order but does not affect your flat rate charge.  Some oversize items may also include a delivery surcharge, which varies based on weight and dimension.  If this is the case, we always contact you for confirmation before sending your order.

H-D of NYC does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order at the H-D of NYC website. 

 

Shipping – International

H-D of NYC offers simple $54.95 flat rate shipping for your entire Merchandise order to a single address anywhere outside the United States.  We ship only licensed-product General Merchandise and after-market Parts to international addresses; Genuine Harley-Davidson Motorclothes & Parts CANNOT be shipped but please email us at support@hdnyc.com for options.

 

H-D of NYC will contact you for Parts order to finalize shipping cost to a single address anywhere outside the United States.  We ship only licensed-product General Merchandise and after-market Parts to international addresses; Genuine Harley-Davidson Motorclothes & Parts CANNOT be shipped.  

 

All orders are subject to authorization and approval. We do not ship on Saturdays, Sundays or on U.S. holidays.  All orders begin processing the next 1-2 business days. 

You may receive several shipments to complete the fulfillment of your order but does not affect your flat rate charge.  Some oversize items may also include a delivery surcharge, which varies based on weight and dimension.  If this is the case, we always contact you for confirmation before sending your order.

H-D of NYC does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order at the H-D of NYC website.  

 

Returns & Exchanges

We want you to love what you ordered. But hey, sometimes things don't work out. We've all been there. If you're not happy with your purchase for any reason, we'll gladly pay shipping & accept your return within 30 days of order receive date for REFUND, ONLINE STORE CREDIT or EXCHANGE. 

After 30-days from order receive date, we ask you to pay for shipment back to us and we will issue ONLINE STORE CREDIT or EXCHANGE. 


Please note REFUND is for item(s) value only; does not include shipping cost incurred to send order to you (customer). 


PARTS orders are handled on an order by order basis, and HDNYC reserves the right to have final decision on PARTS returns & exchanges.

 

Returns

You have 30 days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it.


Your item must be in the original packaging.


Your item needs to have the receipt or proof of purchase.


If you need to return items from different orders, you will need to submit separate return requests and use a different box for each order.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your original method of payment.


You will receive the credit typically within 3-5 business days, depending on your payment issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs after 30-days from order receive date for returning your item. Your shipping costs are non­refundable. 


Within 30 days of order receive date, please email us at support@hdnyc.com to request a pre-paid return label.


If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us at:

1.844.743.3692 (1.844.RIDENYC)

support@hdnyc.com

 

How can we help you today?

Shipping – Domestic

 H-D of NYC offers simple flat rate shipping for your entire MERCHANDISE order to a single address anywhere in the United States.

 H-D of NYC offers simple 10% shipping cost of your entire PARTS order to a single address anywhere in the United States.

 

U.S. 48 States

Merchanidise Order Under 10lbs

Ground - $9.95 (Arrives in 5 to 10 business days)

Two-Day Express - $29.95 (Arrives in 2 to 3 business days)

Next-Day - $79.95 (Arrives in 1 to 2 business days)

 

Merchanidise  Order Over 10lbs

Ground - $19.95 (Arrives in 5 to 7 business days)

Two-Day Express - $39.95 (Arrives in 2 to 3 business days)

Next-Day - $89.95 (Arrives in 1 to 2 business days)

 

Alaska and Hawaii

Merchanidise  Order Under 10lbs

Ground - $29.95 (Arrives in 5 to 7 business days)

Two-Day Express - $49.95 (Arrives in 2 to 5 business days)

Next-Day - $109.95 (Arrives in 2 to 3 business days)

 

Merchanidise  Order Over 10lbs

Ground - $49.95 (Arrives in 5 to 7 business days)

Two-Day Express - $69.95 (Arrives in 2 to 5 business days)

Next-Day - $129.95 (Arrives in 2 to 3 business days)

 

All orders are subject to authorization and approval. We do not ship on Saturdays, Sundays or on U.S. holidays.  All orders begin processing the next 1-2 business days.

You may receive several shipments to complete the fulfillment of your order but does not affect your flat rate charge.  Some oversize items may also include a delivery surcharge, which varies based on weight and dimension.  If this is the case, we always contact you for confirmation before sending your order.

H-D of NYC does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order at the H-D of NYC website. 

 

All orders are subject to authorization and approval. We do not ship on Saturdays, Sundays or on U.S. holidays.  All orders begin processing the next 1-2 business days.

 

You may receive several shipments to complete the fulfillment of your order but does not affect your flat rate charge.  Some oversize items may also include a delivery surcharge, which varies based on weight and dimension.  If this is the case, we always contact you for confirmation before sending your order.

 

H-D of NYC does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order at the H-D of NYC website. 

In-Store Pickup at Manhattan or Queens Location 

We can definitely arrange for in-store pickup at either of our physical store locations in Manhattan or Queens.  Please contact us first before placing your order so the special arrangement can be made.  You have 4 options to contact us: 1) click our online chat tool 2) send an email to support@hdnyc.com 3) call us toll-free at 844.743.3692 (844.RideNYC) and press “0” 4) call us local at 212.233.4369 x215.

 

We want you to be happy!

Shipping – International

H-D of NYC offers simple $54.95 flat rate shipping for your entire order to a single address anywhere outside the United States.  We ship only licensed-product General Merchandise and after-market Parts to international addresses; Genuine Harley-Davidson Motorclothes & Parts CANNOT be shipped.  Please email us at support@hdnyc.com for options.

 

All orders are subject to authorization and approval. We do not ship on Saturdays, Sundays or on U.S. holidays.  All orders begin processing the next 1-2 business days. 

 

You may receive several shipments to complete the fulfillment of your order but does not affect your flat rate charge.  Some oversize items may also include a delivery surcharge, which varies based on weight and dimension.  If this is the case, we always contact you for confirmation before sending your order.

 

H-D of NYC does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order at the H-D of NYC website.  

Returns & Exchanges

We want you to love what you ordered. But hey, sometimes things don't work out. We've all been there. If you're not happy with your purchase for any reason, we'll gladly pay shipping & accept your return within 30 days of order receive date for REFUND, ONLINE STORE CREDIT or EXCHANGE. 

After 30-days from order receive date, we ask you to pay for shipment back to us and we will issue ONLINE STORE CREDIT or EXCHANGE. 


Please note REFUND is for item(s) value only; does not include shipping cost incurred to send order to you (customer). 


PARTS orders are handled on an order by order basis, and HDNYC reserves the right to have final decision on PARTS returns & exchanges.

 

Returns

You have 30 days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it.


Your item must be in the original packaging.


Your item needs to have the receipt or proof of purchase.


If you need to return items from different orders, you will need to submit separate return requests and use a different box for each order.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your original method of payment.


You will receive the credit typically within 3-5 business days, depending on your payment issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs after 30-days from order receive date for returning your item. Your shipping costs are non­refundable. 


Within 30 days of order receive date, please email us at support@hdnyc.com to request a pre-paid return label.


If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us at:

1.844.743.3692 (1.844.RIDENYC)

support@hdnyc.com

 

All SALE ITEMS are FINAL and cannot be returned or exchanged.  Also, special ordered items, any item that has been altered from original state, body jewelry (including but not limited to earrings and belly rings), all undergarments, and all helmets cannot be returned or exchanged. All returns are up to H-D of NYC discretion.

OurLocations

  • Manhattan

    378 Broadway NY NY 10013 | support@hdnyc.com

    ,

    Call us 212.233.4369 (HDNY)

    Store Hours:
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  • Queens

    4211 N. Blvd LIC NY 11101 | support@hdnyc.com

    ,

    Call us 718.707.9300 (Closed Sunday)

    Retail:
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    Service:
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    Parts:
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    Bike Sales :
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