sku#MerchRequest

Email - support@hdnyc.com or Call - 718.707.9300 x122

Regular price $0.00 online only price

We have a pre-order option you can take advantage with us before visiting.  Pay online before visiting us then your Merchandise is guaranteed to be available for pickup at our Manhattan 376 Broadway or Queens 4211 Northern Blvd shops. We can do this for Parts too foot pegs, lighting, air filters and more!

If your merchandise is not in-stock then we will special order which takes 3-5business days to arrive into our shop. We recommend to our customers to typically request parts weeks to months before their visit in case of special order needs.

Email us at support@hdnyc.com with your request.  We will check availability and pricing and email back a quote to you.  Your request will start processing after you OK the quote and pay invoice we email to you; this also guarantees are parts are available for pickup during your visit.

 

SHIPPING AROUND THE WORLD

We do ship to all addresses but depends on the product. If it is Genuine Harley-Davidson, then we are restricted by the Motor Company to only USA addresses.

Options for Non-USA addresses for Genuine H-D items are:

- ship your order free to a family or friend in USA. Then they ship overseas to you which also saves on duty.

- have a family or friend pick up the order at our Manhattan or Queens shop while on a business or holiday trip. We can arrange with you to have your order ready for a family or friend who is here in NYC on holiday or work trip.

- shipping service in USA that specializes in parcels to overseas countries, ie we ship to the USA shipping service then they ship to you.  We can recommend a service.

All other licensed H-D and after-market products can be shipped overseas without any restrictions.  Best is to send us a list of the items you are interested in. We'll send a quote back with availability and shipping options.

ALL PACKAGES WILL REQUIRE A SIGNATURE FOR DELIVERY.

Returns & Exchanges

If you're not happy with your purchase, we'll gladly pay shipping and accept your return within 30 days of order delivery date for a refund, online store credit or exchange less any original shipping costs if applicable.  Items being returned must be unworn, unwashed, and in saleable condition with original tags attached.

We will not accept returns or exchanges after 30 days of delivery date.

Please note refund/exchange is for item(s) value only and does not include shipping cost incurred to send order to you (customer).

ALL HELMETS ARE FINAL SALE - Absolutely NO returns or exchanges allowed.

Footwear must be returned with its original undamaged shoebox and must be shipped in a separate box.  Please use original shipping box to ship shoes back to us instead of taping postage to designer shoebox.

All SALE ITEMS are FINAL and cannot be returned or exchanged.

Also, special ordered items, any item that has been altered from original state, jewelry, all undergarments, and all helmets cannot be returned or exchanged. All returns are up to H-D of NYC discretion.

Returns

You have 30 days to return an item from the date you received it.

To be eligible for a return, your item must be unworn, unused, tags attached, and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

HELMET orders are final sale- Absolutely no returns or exchanges allowed.

INTERNATIONAL orders are final sale.

PROCESSING TIMES

Please note we do not ship or process orders on Saturdays & Sundays.  Orders placed after 6pm Friday evening will be processed Monday morning.

Some items may take up to 3 to 5 business days to be shipped from our warehouse, on top of regular shipping times.  

Free domestic shipping does not include express shipping.

If you need your item sooner, please let us know by emailing us at support@hdnyc.com.

Packages

Harley-Davidson Of New York City is not responsible for stolen packages. We ship all packages with tracking to ensure packages are delivered. Please have your packages shipped to a safe and secure address, as we are not responsible for missing/stolen packages that have been tracked as "delivered"